Artificial Intelligence (AI) is transforming the way government operates, offering new opportunities to enhance service delivery, improve efficiency, and support decision-making. However, using AI in the public sector presents challenges, including ethical considerations, security risks, and the need for transparency.
To help public sector organisations navigate these complexities, the UK government has published the Artificial Intelligence Playbook. This guide provides practical advice on implementing AI safely, responsibly, and effectively in government services.
What is the AI Playbook?
The AI Playbook is a guidance document designed for civil servants and public sector employees. It aims to help them understand AI, select the right solutions, and ensure that AI systems operate in a fair, secure, and ethical manner. The playbook has been developed in collaboration with government departments, public sector institutions, industry, and academia, ensuring it reflects a broad range of expertise and perspectives.
Key Principles for AI Use
At the heart of the playbook are ten core principles that guide the use of AI in government. These include:
- Data Responsibility – AI tools should only access the data they need and should not use private or sensitive information for training.
- Security Measures – Strong technical controls must be in place to prevent data leaks and detect malicious activity.
- Human Oversight – AI should not operate in isolation; meaningful human control must be maintained at key decision points.
- Transparency – Government AI projects should be open and collaborative, ensuring that the public understands how AI is being used.
Building AI Solutions in Government
The playbook also provides practical steps for public sector organisations looking to adopt AI. This includes assembling the right team, defining clear objectives, selecting appropriate AI technologies, and managing risks. It also highlights the importance of understanding the full AI lifecycle, from development to deployment and ongoing maintenance.
Ethical and Legal Considerations
One of the most important aspects of AI use in government is ethics and compliance. The playbook emphasises the need for AI to be used lawfully, ensuring that it aligns with data protection regulations, security requirements, and ethical standards. Public trust is central to AI adoption, and government bodies must ensure that AI-driven decisions are fair, accountable, and transparent.
A Living Document
For those working in or with local government, understanding the AI Playbook is essential. AI is already shaping service delivery, and having a clear framework will gel ensure that it is realised in a way that is ethical, secure, and effective.
Local Government Thinking 
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